dk137 Terms and Conditions

01 Acceptance of Terms

By registering an account on dk137, making a deposit, placing a bet, or using any feature of the dk137 platform, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the dk137 platform.

These Terms apply to all products and services offered by dk137, including but not limited to Virtual Casino, Vivo Live, Jackpot Bingo, Dragon Master, Double Fortune, Casino, and any other games or features added to the platform in the future.

dk137 reserves the right to update or amend these Terms at any time. Continued use of the platform after any changes are published constitutes acceptance of the updated Terms. It is your responsibility to check this page regularly for updates.

02 Eligibility

To register and use the dk137 platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of dk137.
• You must not be self-excluded from any gaming platform or have an active exclusion order in place.

dk137 reserves the right to request proof of age and identity at any time. Accounts found to be registered by players who do not meet the eligibility requirements will be closed immediately and any balance may be forfeited.

03 Account Registration

Each player is permitted to hold one dk137 account only. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. All duplicate accounts will be closed and any balances held in those accounts may be forfeited.

When registering your dk137 account, you must provide accurate and complete information including your full legal name, date of birth, and a valid contact method. You are responsible for keeping your account information up to date. dk137 may request verification documents at any time to confirm the accuracy of the information provided.

Your dk137 account login credentials — username and password — are personal to you and must not be shared with any other person. You are fully responsible for all activity that takes place on your account. If you believe your account has been accessed without your authorisation, you must contact dk137 support immediately.

• Use a strong, unique password for your dk137 account.
• Never share your login details with anyone, including dk137 staff — we will never ask for your password.
• Log out of your account when using a shared or public device.
• Enable any additional security features available in your account settings.

04 Deposits

dk137 accepts deposits via bKash, Nagad, and Rocket. All deposits are processed instantly and credited to your dk137 account balance in real time. There is no fee charged by dk137 for deposits, though your payment provider may apply their own charges.

The minimum deposit amount at dk137 is ৳100. There is no maximum deposit limit set by dk137, though individual payment providers may impose their own transaction limits.

All funds deposited into your dk137 account must come from a payment method registered in your own name. Deposits from third-party accounts are not permitted and will result in the deposit being reversed and the account being reviewed.

05 Withdrawals

Withdrawal requests at dk137 are processed to the same payment method used for the most recent deposit. This policy exists to prevent money laundering and to protect player funds. If your deposit method is no longer available, contact support before requesting a withdrawal.

The minimum withdrawal amount is ৳100. dk137 does not charge a fee for withdrawals. Most withdrawal requests are processed within five minutes, though in some cases verification checks may extend this timeframe.

dk137 reserves the right to request identity verification before processing any withdrawal. This may include a copy of a government-issued ID, proof of address, or confirmation of the payment method used. Withdrawals will be held pending completion of any required verification.

• Withdrawals are paid to the same method used for deposit (bKash, Nagad, or Rocket).
• Minimum withdrawal: ৳100. No maximum withdrawal limit set by dk137.
• Processing time: under 5 minutes in most cases.
• Bonus funds must meet wagering requirements before they can be withdrawn.
• dk137 may delay withdrawals pending identity verification checks.

06 Bonuses and Vouchers

dk137 offers bonuses, promotions, and voucher codes to registered players from time to time. All bonuses and vouchers are subject to the specific terms stated at the time the offer is made, including any applicable wagering requirements, minimum odds, game restrictions, and expiry dates.

General bonus rules that apply across all dk137 promotions unless otherwise stated:

• Bonuses are available to one account per person, per household, and per IP address.
• Bonus funds cannot be transferred between accounts or withdrawn as cash before wagering requirements are met.
• dk137 reserves the right to withdraw any bonus offer at any time without prior notice.
• Any attempt to abuse the bonus system — including creating multiple accounts to claim the same offer — will result in account suspension and forfeiture of all bonus funds.
• Voucher codes must be entered at the time of deposit or as specified in the offer. Codes cannot be applied retrospectively.

07 Game Rules and Fair Play

All games available on dk137 — including Virtual Casino, Vivo Live, Jackpot Bingo, Dragon Master, Double Fortune, and all other titles — operate under their own specific game rules. These rules are available within each game and must be read before play begins.

dk137 uses certified Random Number Generator (RNG) software for all virtual games. Live dealer games use physical equipment operated by professional dealers under controlled conditions. All game outcomes are independently audited on a regular basis to ensure fairness.

In the event of a technical fault or disconnection during a game round, dk137 will resolve the situation in accordance with the game's specific rules. Where a round cannot be completed, the stake will be returned to the player's account. dk137's decision in all game disputes is final.

• Game results are final once a round is completed and confirmed by the system.
• dk137 is not responsible for losses resulting from player error, misunderstanding of game rules, or poor internet connectivity.
• Any game malfunction voids all pays and plays for that round.

08 Prohibited Conduct

The following activities are strictly prohibited on the dk137 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Registering more than one account on dk137.
• Providing false or misleading information during registration or verification.
• Using software, bots, scripts, or any automated tools to interact with the dk137 platform.
• Attempting to exploit bugs, glitches, or errors in any dk137 game or system.
• Colluding with other players to gain an unfair advantage in any game.
• Using the dk137 platform for any money laundering or fraudulent activity.
• Attempting to reverse, charge back, or dispute legitimate transactions made on dk137.
• Harassing, threatening, or abusing dk137 staff or other players.
• Accessing the dk137 platform from a jurisdiction where online gaming is prohibited.

09 Account Suspension and Closure

dk137 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if we have reason to believe that the account is being used in violation of these Terms or in a manner that is harmful to the platform or other players.

If your dk137 account is suspended pending investigation, you will not be able to deposit, withdraw, or place bets until the investigation is complete. dk137 will aim to complete all investigations within 14 days and will communicate the outcome to you via your registered contact details.

If your account is closed due to a breach of these Terms, any bonus funds in your account will be forfeited. Real money funds may be returned at dk137's discretion after deducting any amounts owed to the platform.

You may close your dk137 account at any time by contacting our support team. Any remaining real money balance will be paid out to your registered payment method within 5 business days, provided all verification requirements have been met.

10 Responsible Gaming

dk137 is committed to promoting responsible gaming. We believe that gaming should be an enjoyable activity and we take our responsibility to protect vulnerable players seriously. The following tools are available to all registered dk137 players:

• Deposit limits — set daily, weekly, or monthly limits on how much you can deposit.
• Session time reminders — receive notifications after a set period of play.
• Self-exclusion — temporarily or permanently exclude yourself from the dk137 platform.
• Reality checks — regular pop-up reminders showing how long you have been playing and how much you have wagered.

To access any of these tools, log in to your dk137 account and visit the Responsible Gaming section of your account settings, or contact our support team directly. All responsible gaming requests are processed promptly and without question.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for more information and support resources.

11 Privacy and Data

dk137 collects and processes personal data in accordance with our Privacy Policy. By registering a dk137 account, you consent to the collection and use of your personal data as described in that policy. Please read the Privacy Policy carefully before registering.

dk137 will never sell your personal data to third parties for marketing purposes. Your data is used solely for the purposes of operating your account, processing payments, complying with legal obligations, and improving the dk137 platform.

12 Limitation of Liability

To the maximum extent permitted by applicable law, dk137 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to:

• Loss of funds due to technical faults, server downtime, or connectivity issues.
• Losses resulting from unauthorised access to your account where you have failed to keep your credentials secure.
• Any interruption to the dk137 service caused by circumstances beyond our reasonable control.
• Losses arising from your reliance on information provided on the dk137 platform.

dk137's total liability to you in connection with your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

13 Changes to These Terms

dk137 reserves the right to update, modify, or replace these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. It is your responsibility to review these Terms regularly.

If the changes are material, dk137 will make reasonable efforts to notify registered players via their registered contact details. Continued use of the dk137 platform after any changes are published constitutes your acceptance of the updated Terms.

14 Governing Law

These Terms and Conditions and any dispute arising from your use of the dk137 platform shall be governed by and construed in accordance with the laws of the jurisdiction in which dk137 is licensed to operate. Any disputes that cannot be resolved through our internal complaints process will be referred to the relevant regulatory authority.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute, please contact the dk137 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: available directly from your dk137 account dashboard
• FAQ: visit our FAQ page for answers to common questions

dk137 aims to respond to all support enquiries within one hour. Formal complaints will be acknowledged within 24 hours and resolved within 14 days wherever possible.